When should my order arrive?
All regular orders are expected to be shipped within 5-7 business days. Custom orders and wholesale orders can take up to 2 weeks or more depending on the order.
Do you provide tracking information for orders?
All orders are provided with a shipping confirmation email which includes your tracking number.
How do you ship your packages?
We currently offer USPS First Class, and USPS Priority, as our shipping methods. Shipping costs are provided in real-time from these carriers to give you the best price available.
Do you ship internationally?
We currently do not ship internationally. Only within the U.S.
What happens if my tracking number stops updating and my package is never delivered?
Once your order has been passed off to USPS or a carrier, we unfortunately do not have control of the package's transit.
Should your order get lost during transit, please contact the carrier shipping it and file a claim to be reimbursed the insured value.
Can I return one of the candles I have ordered?
We do not currently accept any returns. We know that you cannot smell the candles before ordering online, we do our best to describe our scents as accurately as possible. Please consider re-gifting to a friend!
Can I cancel my order?
We can only cancel orders if they haven't been fulfilled or shipped yet.
What should I do if I've received a broken candle in my order?
If your package is delivered with any damage, you can either file a claim with the shipping carrier on behalf of yourself and get a compensation check to refund you for the broken candle OR you can send us a clear picture of any damages to admin@heavenlyscentcandles.store and we will handle the claim on our end and replace your candles for you.
Do you offer discounts or coupons?
Yes! Just like anyone else, we love our sales. We will periodically host them and have all info pertaining to any upcoming or current sales on our Instagram page.
Do you make candle or party favors for special events?
We are open to special events! We will help you find the right sized jar and will assist you in finding the right labels for your event.
If you have further questions that have not been answered here, please email us at admin@heavenlyscentcandles.store.
